“The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.”— Jeff Bezos
“A great ad campaign will make a bad product fail faster. It will get more people to know it's bad.”— William Bernbach
“There is a great deal of advertising that is much better than the product. When that happens, all that the good advertising will do is put you out of business faster.”— Jerry Della Femina
“We are not going to have products that are confused. We are not going to have products that are redundant.”— Jim Allchin
“I’ve learned that you can’t make everyone happy, but you can build something that a lot of people love.”— Miguel de Icaza
“We provide food that customers love, day after day after day. People just want more of it.”— Ray Kroc
“The product itself should be its own best salesman. Not the product alone, but the product plus a mental impression, and atmosphere, which you place around it.”— Claude C. Hopkins