“One-tenth of the participants produce over one-third of the output. Increasing the number of participants merely reduces the average output.”— Norman Ralph Augustine
“You can have the best technology, you can have the best business model, but if you don't have the right people, you're not going to go anywhere.”— Jim Barksdale
“When you've been at a club for a long time, you see the changes, but you are still part of that family.”— Ryan Giggs