James E. Casey

“We were determined to see that our people had an opportunity to own a part of the business and to feel a direct responsibility for its success.”

“The basic principle which I believe has contributed more than any other to the success of our business is the ownership of our company by its managers.”

“One of our most deep-seated beliefs is that people are not our greatest asset. People, and what they can do when they work together, are our only asset.”

“Our horizon is as distant as our mind's eye can see.”

“Determined people working together can do anything.”

“A company is known by the people it keeps.”

“We must be guided by the facts, not by our feelings, and by our minds, not by our wishes.”

“We sell service. That is all we have to sell.”

“If we are to continue to be a strong and healthy organization, we must be a growing organization.”

“Customer service represents a significant opportunity to excel.”