“Those who enter to buy, support me. Those who come to flatter, please me. Those who complain, teach me how I may please others so that more will come. Those only hurt me who are displeased but do not complain. They refuse me permission to correct my errors and thus improve my service.”

About Marshall Field

Businessman • American

Marshall Field was a pioneering American entrepreneur who founded the Chicago-based department store Marshall Field & Company. Born in Massachusetts, he moved to the rapidly growing city of Chicago and revolutionized...